General Terms and Conditions of Sales

Please read these informations

The transport of people for consideration is regulated by decrees published in
the Official Journal of the French Republic.
The vehicles hired out are driven by drivers holding the relevant certificate of
capacity and having the necessary qualification. Vehicles and authorized
personnel are checked by the Préfecture du Gard (30) and Atout France to
provide this service.
Subject to all legal provisions, any dispute that may arise is, by express
agreement, the exclusive jurisdiction of the Commercial Court of Nîmes (Gard),
or any other jurisdiction at the sole choice of SASU GENTLE PROVENCE.
General conditions of sale on May 25, 2021:
Any reservation request made with Gentle Provence implies acceptance of
these General Conditions.
The prices indicated are calculated all taxes included (TTC) in Euros (€).
Our prices include VAT at the current rate:
– for transfer operations, the VAT applicable on May 25, 2021 is 10%.
Our prices do not include the entrance fees to the sites (museums, theaters,
castles, etc.), the driver’s meal costs (flat rate 20.00 euros per meal), the
driver’s accommodation costs when traveling ( package 1 night and breakfast:
110.00 euros) or abroad (package 1 night and breakfast: 130.00 euros).
For all services, except transfers, including the time slot between 11i30 a.m.
and 2i00 p.m. or the time slot between 7i00 p.m. and 9i00 p.m., a driver’s meal
at 20.00 euros (not subject to VAT) will be billed as a supplement.

Time and mileage are counted from garage departure to garage return (F 13015
MARSEILLE). Any excess of time and / or kilometers not foreseen in the initial
estimate will be added to the final invoice. Any hour started is due.
Cancellation fees :
Cancellation by the Customer entails the payment of variable costs according
to the following terms:
– more than 45 days before departure: 10% of the amount of the trip in
administration fees,
– from 45 to 21 days before departure: 25% of the amount of the trip,
– from 20 to 8 days before departure: 50% of the amount of the trip,
– less than 7 days before departure or no show: 100% of the total trip.
– No show at the start (no show), for any reason whatsoever, is considered a
cancellation by the Customer.
The same will apply in the event of non-presentation of the required
administrative (identity card, passport, visas, etc.) or health documents.
The optional insurance policies taken out are never refundable regardless of
the date and cause of the cancellation.
• Any modification or cancellation by the customer occurring more than 45
days before departure will incur a 20% cost of the total amount of the trip.
• From 45 days to 8 days before departure, the cancellation fee will represent
75% of the total amount of the trip.
• From 7 days, 100% less costs.
Deposits received are not refundable. Any termination by the customer of a
reservation, regardless of the cause, results in the loss of the deposit, as a
fixed and irreducible compensation.
Deposits received are not refundable. Any termination by the customer of a
reservation, regardless of the cause, results in the loss of the deposit, as a
fixed and irreducible compensation.
All our services are payable in cash before the mission except for corporate
clients who have an account opened at our establishment and for whom
periodic invoicing is established.
In all cases, the sponsor of the requested service is solely responsible for its
payment in the event of default by the user, including in the event of a prior or
subsequent request for displaced billing. Our services are payable in cash upon
receipt of invoice for corporate clients with an account opened in our books,
unless there is a specific contractual agreement which has been confirmed in
writing. No discount is granted for payment at an earlier date.
In the event of late payment, late payment penalties will be applied without any
reminder being necessary. They run automatically from the day following the
payment date shown on the invoice or, failing that, the thirty-first day following
the date of performance of the service. The applicable penalty rate is set at (2)
twice the legal interest rate.
For long-term services and for account customers, bill payment may be paid
weekly or periodically. In the event of late payment, our company has the option

of suspending or canceling pending service orders without prejudice to any
other recourse.
For wedding or excursion packages, the reservation only becomes firm after
payment of a non-refundable deposit equal to 30% of the amount of the
service, The balance (less the deposit) must reach us 07 days before the start
of the service. the service.
We accept payment by:
– Credit card: Visa, Eurocard Mastercard, American Express.
– Check
– Cash
– Transfer
– Paypal
Our prices are subject to change without notice. The kilometers and the time
are counted from the garage and back from the garage.
The prices indicated on our quotes are valid for fifteen (15) days.
The volume of luggage transported is proportional to the capacity of the
vehicle. Luggage is accepted up to a limit of 20 kg per person transported and
remains in the custody of the latter. We are not responsible for items left in our
vehicles or elsewhere during the service.
Animals are not allowed in vehicles, except in a cage or bag provided for this
purpose, provided by the customer.
Insurance and liability:
Gentle Provence is fully responsible to the purchaser for the proper
organization of the obligations resulting from the contract. However, the latter

may be exempt from all or part of its liability by providing proof that the non-
performance or poor performance of the contract is attributable either to the

buyer or to the unforeseeable and insurmountable fact of a foreign third party.
the provision of the services provided for in the contract, or in a case of force
The customer can take out individual accident insurance or additional
cancellation insurance at least 30 days before the date scheduled for the
activity to be carried out.
For any information concerning insurance underwriting, general provisions,
guarantees and deductibles, please contact One Day In Provence directly.
Respect for the equipment is essential, any deterioration will be invoiced to the
The driver or service providers have full authority to interrupt the service in the
event of an unjustifiable overflow.
The driver must respect the highway code.
Any complaints must be made within eight days of the service being provided
by registered mail with acknowledgment of receipt.
After this period, they cannot be taken into consideration. In the event of a
dispute, the Commercial Court of NIMES (Gard) has sole jurisdiction.
Publisher Information:
This site “” was created by the company A.E. TMM

SIRET N °: 80258747.7-0001.8 – NAF: 1813Z and it is the property of Sasu
Gentle Provence registered in the NIMES trade register under N ° 841 154 040
RCS. SIRET 841 154 040 00015 Code APE 4932Z.
The site’s publication director is Mr. DUVERT Rémi
The site is hosted on the equipment of (OVH, SAS with capital of € 10,000,000
RCS Roubaix – Tourcoing 424 761 419 00045
APE code 6202A
VAT number: FR 22 424 761 419
Headquarters: 2 rue Kellermann – 59100 Roubaix – France. Phone:
The user of this site acknowledges having the skills to access and use this site
and to have verified that the computer configuration used does not contain any
viruses and that it is in perfect working order.
The user acknowledges having been informed that this site is accessible
without interruption, with the exception of cases of force majeure, computer
difficulties, difficulties linked to communications networks or technical
For maintenance reasons, Gentle Provence reserves the right to interrupt the
site at any time.
Gentle Provence makes every effort to provide users with available and verified
information, but cannot be held responsible for errors, lack of availability of
information and / or the presence of viruses on its site.
Intellectual property rights:
The general design, as well as the texts, images, animated or not, sounds,
know-how and all other elements composing the site are the exclusive property
of Gentle Provence and / or its suppliers.
This entire site is covered by French legislation on copyright and intellectual



12 Rue du marché,


Directeur de la publication : Rémi Duvert


  • Retention period of your personal data

Retention period of your personal data

Gentle Provence ensures the security and integrity of your personal data for the period during which you carry out a professional activity in the health industries. In this perspective, Gentle Provence takes the appropriate physical, technical and organizational measures to prevent, as far as possible, any alteration or loss of your data or any unauthorized access to them. Thus, in order to avoid in particular any unauthorized access and to guarantee the accuracy and proper use of data, Gentle Provence has put in place appropriate procedures to safeguard and preserve these.
In addition, Gentle Provence undertakes to take all necessary precautions to protect your personal data against any accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, as well as against any other form of illicit processing or communication to unauthorized persons.
Finally, in the event of a security breach, if a personal data breach was likely to generate a high risk for your rights and freedoms, Gentle Provence undertakes to inform you as soon as possible and to take all necessary measures. to neutralize the intrusion and minimize its impacts.